After the ACAT Assessment
Once the assessment is completed, the ACAT will let you know the outcome in writing.
This letter will specify:
- the services that you have been approved for and any conditions they come with
- the reasons for the decision, including specific evidence that the decisions are based on
- information about your right to appeal the decision if you’re not happy with it (you have 28 days – see below)
Plus:
- a name and contact number to call if you wish to discuss the decision
You will also be provided with:
- information about service providers in your area that can provide the services you need
Plus:
-
information about the Aged Care Complaints Scheme and how you can apply for a review if you are unhappy with the decision.
Once the assessment is completed, the ACAT will let you know in writing. You should make and keep copies of these documents.
8 weeks
Time estimate to complete all of the tasks within this step, including all sub-steps.
